Shipping and Return Policy

At The Wall of Dreams, our refund and returns policy lasts for 30 days. If your purchase exceeds this period, we cannot offer a full refund or exchange. This policy is designed to ensure customer satisfaction and clarity regarding returns.

Eligibility for Returns Under Our Refund and Returns Policy

To be eligible for a return, your item must remain unused, be in its original condition, and include the original packaging.

However, certain items are non-returnable under our refund and returns policy. These include:

• Perishable items (e.g., food, flowers)
• Intimate or sanitary products
• Hazardous materials or flammable liquids and gases
• Newspapers and magazines

Additional Non-returnable Items in Our Refund and Returns Policy

• Gift cards
• Downloadable software
• Some health and personal care products

How to Process a Return According to Our Refund and Returns Policy

To initiate a return, please provide a receipt or proof of purchase. Do not send the product directly to the manufacturer.

Partial Refunds Under the Refund and Returns Policy

In specific situations, we may grant partial refunds. These include:

• Books showing obvious signs of use
• Opened CDs, DVDs, software, or vinyl records
• Items missing parts or not in original condition (if not due to our error)
• Items returned more than 30 days after delivery

Full Refunds According to Our Refund and Returns Policy

After we receive and inspect your returned item, we will notify you via email about the status of your refund. If approved, your refund will be processed, and a credit will be issued to your original payment method within a few days.

Late or Missing Refunds

If you haven’t received your refund, please take these steps:

1. Check your bank account again.
2. Contact your credit card company, as refunds may take time to process.
3. Reach out to your bank since processing time can vary.

If you’ve completed these steps and still haven’t received your refund, contact us at {email address}.

Refunds for Sale Items

Please note that only regular-priced items are eligible for refunds. Sale items cannot be refunded as per our refund and returns policy.

Exchanges for Damaged Items Under the Refund and Returns Policy

We will gladly replace items if they are defective or damaged. To exchange an item for the same product, email us at {email address} and send the item to: {physical address}.

Returning Gifts as per Our Refund and Returns Policy

If the item was marked as a gift and shipped directly to you, you will receive a gift credit after the return is processed. If it wasn’t marked as a gift, the refund will go to the original purchaser.

Shipping Your Return in Accordance with Our Refund and Returns Policy

To return your product, mail it to: {physical address}. You are responsible for covering the return shipping costs, which are non-refundable. If you receive a refund, we will deduct the return shipping cost from your total.

For expensive items, we recommend using a trackable shipping service or purchasing shipping insurance to ensure the item reaches us safely.

Need Help with Our Refund and Returns Policy?

For any questions regarding our refund and returns policy, feel free to contact us at {email address}.