At The Wall of Dreams, our refund and returns policy lasts for 30 days. If your purchase exceeds this period, we cannot offer a full refund or exchange. This policy is designed to ensure customer satisfaction and clarity regarding returns.
To be eligible for a return, your item must remain unused, be in its original condition, and include the original packaging.
However, certain items are non-returnable under our refund and returns policy. These include:
To initiate a return, please provide a receipt or proof of purchase. Do not send the product directly to the manufacturer.
In specific situations, we may grant partial refunds. These include:
After we receive and inspect your returned item, we will notify you via email about the status of your refund. If approved, your refund will be processed, and a credit will be issued to your original payment method within a few days.
If you haven’t received your refund, please take these steps:
If you’ve completed these steps and still haven’t received your refund, contact us at {email address}.
Please note that only regular-priced items are eligible for refunds. Sale items cannot be refunded as per our refund and returns policy.
We will gladly replace items if they are defective or damaged. To exchange an item for the same product, email us at {email address} and send the item to: {physical address}.
If the item was marked as a gift and shipped directly to you, you will receive a gift credit after the return is processed. If it wasn’t marked as a gift, the refund will go to the original purchaser.
To return your product, mail it to: {physical address}. You are responsible for covering the return shipping costs, which are non-refundable. If you receive a refund, we will deduct the return shipping cost from your total.
For expensive items, we recommend using a trackable shipping service or purchasing shipping insurance to ensure the item reaches us safely.
For any questions regarding our refund and returns policy, feel free to contact us at {email address}.
64, Kakde Nagar Rd, Kondhwa Budruk, Pune, Maharashtra 411048
info@thewallofdreams.com
+91 90490 11190
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